Workflow Details

get_workflow_details

Returns the detailed configuration of a specific workflow including message templates, knowledge base articles, filters, and discount rules.

Parameters

Name	Type	Required	Description	Default
workflowId	string	Yes	The workflow ID from list_workflows	—

Example Prompt

What messages does my Abandoned Cart flow send? What discount does it offer?

Example Response

{
  "id": "wf-001",
  "name": "Abandoned Cart - Main",
  "type": "checkout",
  "isPaused": false,
  "status": "active",
  "startsAt": null,
  "endsAt": null,
  "delayMinutes": 60,
  "goal": "recover",
  "action": {
    "type": "discount",
    "discount": {
      "type": "percentage",
      "value": "10",
      "duration": "24h"
    },
    "agentReply": {
      "replyWithMessage": true,
      "contactSupport": false,
      "supportEmail": null
    }
  },
  "messages": [
    {
      "type": "initial",
      "template": "Hi {Contact Name}! We noticed you left some items in your cart at {Store Name}. Here's {Discount Amount} off: {Discount Code}\n\nComplete your order: {Checkout URL}"
    }
  ],
  "flowMessages": [],
  "knowledgeBase": [
    {
      "id": "kb-001",
      "title": "Shipping Policy",
      "content": "We offer free shipping on orders over $50. Standard delivery takes 3-5 business days."
    }
  ],
  "filters": [
    {
      "id": "ff-001",
      "filter": {
        "id": "f-001",
        "name": "Cart value > $30",
        "rule": { "field": "cart_value", "operator": "gt", "value": 30 }
      }
    }
  ]
}

Notes

• Message templates contain variable placeholders like {Contact Name}, {Discount Code}, and {Checkout URL} that are replaced with real values when sent
• delayMinutes is how long the system waits after the triggering event before sending the first message
• Knowledge base articles are context provided to the AI agent for answering customer questions
• For workflow performance stats, use dashboard-stats with the workflowId filter instead